A Fool and His Money

Everyone needs to make a complaint one time or another (Some need to make them more often…). Sometimes they’re genuine and sometimes they’re not. Either way, below are some points to keep in mind:

• Stick to the point
  Otherwise it will have minimum effect
• Keep it professional
  Or it will probably end up in the bin
• Don’t include threats
  It will make it difficult for yourself
• Only include facts
  It will go against you otherwise
• Don’t point fingers
  This is bad
• Provide full details when referencing
  Otherwise, they will hold no weight
• Finally – Follow up you letter if you don’t receive a reply
  Otherwise nothing will get done!

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