Student loans company technology improvement
Posted on March 20th, 2008 by Michael
The student loans company has admitted to giving access to its database to staff lacking knowledge of processes and administration rights. That what has lead to incorrect information and decline of user satisfaction.
The infrastructure incident manager has put a plan into action to rebuild their system by implementing an IT service management system to clean up the data which supports student loans applications. The new system should help staff manage their time better by finding information quicker and focusing on other tasks.
From this year student loan applications will be made on-line.
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